Contact Horsewood: Order Desk, Email and Returns
Call the Horsewood order desk at +1 (302) 200-3480 or email [email protected] for orders, tracking and refunds, Mon-Fri 9:00am-5:00pm ET. Website questions go to [email protected], which cannot see orders. Mail returns only to 4 Times Square, Floor 22, New York, NY 10036, after contacting the desk. Keep your order ID ready.
How do I contact Horsewood?
Contact the Horsewood order desk at +1 (302) 200-3480 or [email protected] for orders, tracking and refunds. For questions about this website, email [email protected].
The desk is open Mon-Fri 9:00am-5:00pm ET. Returns go to a separate returns address, listed below.
Orders, tracking and refunds
Phone: +1 (302) 200-3480
Email: [email protected]
Website questions
Email: [email protected]
Mon-Fri 9:00am-5:00pm ET
Returns address
4 Times Square, Floor 22, New York, NY 10036
Office
41 East 11th Street, Floor 10, New York, NY 10003
Which Horsewood contact to use for what
Each Horsewood contact has one job. Picking the right one first saves a second call or email.
The order desk sees your order. The website inbox does not.
| You want to | Contact | Sees your order? |
|---|---|---|
| Place or change an order | +1 (302) 200-3480 | Yes |
| Track a parcel | +1 (302) 200-3480 or [email protected] | Yes |
| Start a refund | +1 (302) 200-3480 | Yes |
| Ask about opened bottles | +1 (302) 200-3480 | Yes |
| Confirm a lot code | +1 (302) 200-3480 | Yes |
| Report a website mistake | [email protected] | No |
| Mail a return | 4 Times Square, Floor 22, New York, NY 10036 | Matched by your note |
What the Horsewood order desk can help with
The Horsewood order desk handles everything tied to a purchase. That covers buying, delivery, returns and checks on a bottle.
Have your order ID ready for anything after checkout.
Orders
Pack sizes, checkout questions and changes before shipping.
Tracking
Where your parcel is and when it should arrive.
Refunds
The 60-day window, opened bottles and refund timing.
Bottle checks
Matching the lot code on your bottle to your order.
Damaged parcels
Broken seals, crushed boxes and wrong items.
Label questions
What the gelatin is made from and other label details.
Horsewood desk hours in your time zone
The Horsewood desk hours are Mon-Fri 9:00am-5:00pm ET, which is Eastern Time. On the West Coast that means 6:00am to 2:00pm.
Weekend and holiday hours are not published. Email at any time and expect a reply on the next business day.
| Time zone | Desk open | Desk closes |
|---|---|---|
| Eastern (ET) | 9:00am | 5:00pm |
| Central (CT) | 8:00am | 4:00pm |
| Mountain (MT) | 7:00am | 3:00pm |
| Pacific (PT) | 6:00am | 2:00pm |
A call placed just before closing leaves little time to sort out a problem. If your question is urgent, such as a refund near day 60, call in the morning and early in the week.
What to have ready before you contact Horsewood
Have your order details in front of you before you contact Horsewood. The desk can then find your purchase in seconds.
For bottle questions, keep the bottle within reach too.
- Order ID, from your order email
- The email address you used at checkout
- Your full name as it appears on the order
- Tracking number, if the parcel has shipped
- Lot code and expiry date from the bottle, for batch questions
- Photos of any damage, for delivery problems
Write down the date of each call and what the desk told you. A short record helps if you need to follow up, especially about opened bottles or late parcels.
How to write an email to the Horsewood order desk
A good email to the Horsewood order desk states the order and the request in the first two lines. Short emails get faster, clearer replies.
Send it to [email protected], not the website inbox.
Write a clear subject
Put the order ID and the topic in it, such as a refund or tracking question.
Say who you are
Give the full name and email used at checkout.
Ask one thing
State the request in one or two sentences. Add dates if the refund window matters.
Attach proof
Add photos of damage or the label if the question is about a bottle.
Horsewood addresses: returns, office and label
Three Horsewood addresses appear in the paperwork, and each has a different role. Only one of them accepts returns.
Mix-ups here are the most common reason a return gets delayed.
| Address | Role | Mail returns here? |
|---|---|---|
| 4 Times Square, Floor 22, New York, NY 10036 | Returns desk | Yes, after contacting the desk |
| 41 East 11th Street, Floor 10, New York, NY 10003 | Office | No |
| Horsewood, 11870 62nd St N, Largo, FL 33773 | Distributor line on the bottle label | No |
The full return steps are on the refund policy page.
How to track a Horsewood order
Track a Horsewood order with the tracking number in your order email. Ships from the US unless the sales page says otherwise. Tracking arrives in the order email.
If the tracking has not moved for several days, call +1 (302) 200-3480 with your order ID. The desk can check with the carrier.
| What you see | What to do |
|---|---|
| No tracking email yet | Check your spam folder, then call the desk |
| Tracking stuck | Call the desk with the tracking number |
| Marked delivered, no parcel | Check around your home, then call the desk |
Delivery details are on the shipping page.
Why the Horsewood website email cannot see orders
The Horsewood website inbox, [email protected], is run by the site's editorial team. It has no access to the order system, payments or tracking.
Use it to flag a typo, a broken link or a fact that looks wrong. The about page explains how the Editorial Desk handles those reports.
- A number on a page does not match your label
- A link goes nowhere
- A sentence is unclear or out of date
Include the page address and, if you can, a link to your source. Order details are not needed for website reports, so leave your card and order ID out of those emails.
How to contact Horsewood about a refund
To ask for a Horsewood refund, call the order desk first and ship second. The 60-day window runs from your purchase date, so contact the desk well before it ends.
Tell the desk you want to use the money-back guarantee. Ask how opened bottles are handled, because those terms are not published.
| Refund step | Contact point |
|---|---|
| Open the claim | +1 (302) 200-3480 |
| Follow up in writing | [email protected] |
| Mail the bottles | 4 Times Square, Floor 22, New York, NY 10036 |
| Check the refund on your card | Your card company, 5-10 days after issue |
The window and pack advice are on the guarantee page.
Questions the Horsewood desk may not be able to answer
Some Horsewood details are not published, so the desk may not have an answer ready. It still helps to ask, and to note the reply.
Health questions are a different matter. The desk is not a medical service.
- How much elemental boron the 20 mg chelate provides
- How much icariin the 8 mg horny goat weed extract holds
- Whether a lab report exists for your lot
- Which packs include the three bonus e-books
How to be sure you are reaching the real Horsewood desk
You can confirm the real Horsewood desk by matching the contact details to the bottle and this page. The label prints [email protected] under the distributor line.
The order desk phone number is +1 (302) 200-3480. If someone reaches out from another address or number, do not share card details. Call the desk yourself instead.
To check a bottle itself, use the batch verify page.
Contacting Horsewood: common questions
What is the Horsewood phone number?
The order desk number is +1 (302) 200-3480. It is answered Mon-Fri 9:00am-5:00pm ET.
What is the Horsewood order email?
[email protected]. The same address is printed on the bottle label under the distributor details.
Can the website email help with my Horsewood order?
No. [email protected] handles questions about this website only and cannot see orders, tracking or refunds.
Where do I send a Horsewood return?
Send returns to 4 Times Square, Floor 22, New York, NY 10036 by a tracked service, after you contact the order desk. Return postage is paid by the buyer.
Is the Largo, FL address a Horsewood returns address?
No. The label's Largo, FL line shows who the product is distributed for. Returns go to the returns desk in New York.
Is the Horsewood desk open on weekends?
Published hours are Mon-Fri 9:00am-5:00pm ET. Weekend hours are not published, so email outside those times and expect a reply on the next business day.
