Horsewood Refund Policy: Returns and Refund Steps
Horsewood refunds start with a call to the order desk within 60 days of purchase. Mail the bottles to 4 Times Square, Floor 22, New York, NY 10036 by tracked service, at your cost, with your name, email and order ID. The refund is issued 3-5 business days after credit. Terms for opened bottles are not published, so ask first.
What is the Horsewood refund policy?
The Horsewood refund policy gives you 60 days from purchase to ask for your money back. You mail the bottles back at your own cost, and the refund follows after the returns desk credits you.
If the sales page prints a longer window when you order, that longer window applies. Keep a screenshot of checkout if you see one.
| Policy point | What applies |
|---|---|
| Refund window | 60 days from purchase, unless the sales page prints a longer window |
| First contact | Order desk, +1 (302) 200-3480 |
| Details to include | Your full name, email, and order ID |
| Return postage | Buyer pays; use a tracked service |
| Returns address | 4 Times Square, Floor 22, New York, NY 10036 |
| Refund timing | 3-5 business days after the returns desk credits you, then 5-10 days for your card |
| Opened bottles | Terms not published |
| Cancellations | Terms not published |
Horsewood return steps from start to finish
A Horsewood return takes five steps, from checking the date to watching your card. Most of the work is one phone call and one trip to a shipping counter.
Do the steps in order. The call comes before the parcel for a reason: the desk expects your box and can match it faster.
Check you are inside the window
Look up the purchase date in your order email. Refund requests must start within 60 days of that date.
Ask the order desk first
Phone +1 (302) 200-3480 or write to [email protected]. Tell them you want a refund, and ask how opened and unopened bottles are treated.
Write a return note
On one sheet, write your full name, email, and order ID. Put the sheet inside the box with the bottles.
Mail the box with tracking
Send the parcel to 4 Times Square, Floor 22, New York, NY 10036 by a tracked service. The postage is yours to pay.
Track the parcel and the refund
Watch the tracking until it shows delivered. After the returns desk credits you, expect the refund in 3-5 business days and on your card 5-10 days later.
The shorter version of these rules, with pack advice, sits on the Horsewood guarantee page.
Can you return an opened Horsewood bottle?
The seller has not published how opened Horsewood bottles are refunded. The only safe move is to ask the order desk before you ship.
This matters because you need to open a bottle to try the product. A clear answer on the phone saves a surprise later.
Questions to ask about opened bottles
- Is a partly used bottle refunded in full?
- Should I send back empty bottles too?
- Are unopened bottles in the same order handled differently?
- Does the refund amount change with how many capsules are left?
Horsewood return shipping rules
Horsewood returns go back by tracked mail, and the buyer pays for it. The seller does not refund return postage.
Three addresses appear in the paperwork, and only one takes returns. Sending a box to the wrong one is the slowest mistake you can make.
| Address | What it is for | Send returns here? |
|---|---|---|
| 4 Times Square, Floor 22, New York, NY 10036 | Returns desk | Yes |
| 41 East 11th Street, Floor 10, New York, NY 10003 | Office | No |
| Horsewood, 11870 62nd St N, Largo, FL 33773 | Distributor printed on the label | No |
Pick any carrier that gives a tracking number. Keep the receipt until the refund shows on your card.
When does a Horsewood refund reach your card?
A Horsewood refund reaches your card about one to three weeks after the returns desk credits your parcel. The seller issues it within 3 to 5 business days, and your card company adds 5 to 10 days.
The time your parcel spends in the mail comes before all of that. A fast tracked service shortens the wait at the front end.
| After the credit | What you should see |
|---|---|
| Business days 1-5 | Refund issued by the seller |
| Days 5-10 after issue | Refund posts to your card statement |
| Still nothing after that | Call the desk with your order ID and tracking number |
Can you cancel a Horsewood order before it ships?
Cancellation terms for Horsewood orders are not published. If you change your mind, call the order desk right away.
Ships from the US unless the sales page says otherwise. Tracking arrives in the order email. Once a tracking number exists, the parcel may already be on its way, and the normal return steps would then apply.
- Call +1 (302) 200-3480 during Mon-Fri 9:00am-5:00pm ET
- Have the order ID ready
- Ask whether the order has shipped
- If it has, ask the desk how to handle the return
Delivery details are on the shipping page.
Refunds on 2, 3 and 6-bottle Horsewood packs
The same 60-day refund window covers every Horsewood pack. A larger pack gives you more capsules, not more days.
At 2 capsules a day, a 3-bottle pack lasts about 90 days and a 6-bottle pack about 180. So bigger orders will hold sealed bottles when the window closes.
| Pack | Capsules | Sealed bottles likely at day 60 |
|---|---|---|
| 2 bottles | 120 | None |
| 3 bottles | 180 | About 1 |
| 6 bottles | 360 | About 4 |
Ask the desk how sealed and opened bottles are counted in the refund. The answer is not published.
Missing, damaged or wrong Horsewood parcels
A missing or damaged Horsewood parcel is a delivery problem, not a normal refund. Call the order desk as soon as you notice it.
Tracking arrives in your order email. Check it first, so you can tell the desk where the parcel was last seen.
| Problem | First move |
|---|---|
| Tracking shows delivered, no parcel | Check with neighbors, then call the desk |
| Box crushed or bottle seal broken | Do not use the bottle; take photos; call the desk |
| Wrong item or wrong count | Call the desk before opening anything else |
| Bottle label looks unfamiliar | Compare it on the batch verify page |
Which Horsewood contact handles refunds?
The Horsewood order desk handles every refund, by phone or by email. The website inbox does not, because it has no view of orders or payments.
The order email address, [email protected], is also printed on the bottle label under the distributor details. That makes it easy to find even if you lose the order email.
| Contact | Use it for | Can it see your order? |
|---|---|---|
| +1 (302) 200-3480 | Starting a refund, asking about opened bottles | Yes |
| [email protected] | Refund questions in writing, tracking problems | Yes |
| [email protected] | Errors or questions about this website | No |
Desk hours are Mon-Fri 9:00am-5:00pm ET. A call made late on Friday may not be logged until Monday, so plan around weekends near the end of the window.
Horsewood refund checklist
This Horsewood refund checklist fits on a sticky note. Tick each line and the return should move without delays.
Most slow refunds skip one of these lines.
- Inside 60 days of the purchase date
- Order desk contacted before shipping
- Opened-bottle answer written down
- Note with full name, email, and order ID in the box
- Box addressed to 4 Times Square, Floor 22, New York, NY 10036
- Tracked service used and receipt kept
- Card statement checked 1-3 weeks after credit
Phone lines, emails and hours are listed on the contact page.
Horsewood refund policy: common questions
What is the Horsewood refund policy in one line?
Contact the order desk within 60 days of purchase, mail the bottles back by tracked service at your own cost, and the refund follows once the returns desk credits you.
Are opened Horsewood bottles refunded?
The seller has not published terms for opened bottles. Ask the order desk before you ship, and write down the answer and the date of the call.
Where do I mail a Horsewood return?
Mail it to 4 Times Square, Floor 22, New York, NY 10036. Do not use the office address or the Largo, FL address printed on the label.
Can I cancel a Horsewood order after paying?
Cancellation terms are not published. Call +1 (302) 200-3480 as soon as you can, before the tracking email arrives if possible.
How will I get my Horsewood refund?
Refunds go back to the card you paid with. Allow 3-5 business days after the credit, then 5-10 days for the card to post it.
Does a Horsewood refund include shipping costs?
Return postage is paid by the buyer and is not refunded. Ask the desk whether the original delivery charge is refunded, since that is not published.
Who answers Horsewood refund questions?
The order desk at +1 (302) 200-3480 or [email protected], Mon-Fri 9:00am-5:00pm ET. The website inbox cannot see orders.
