Horsewood Shipping: Delivery, Tracking and Order Help
Horsewood ships from the US unless the sales page says otherwise, and the tracking number arrives in your order email. Delivery times are not published. For a late, lost or damaged parcel, call the order desk at +1 (302) 200-3480 or email [email protected]. Remember the 60-day window starts on your purchase date.
How does Horsewood ship?
Horsewood ships from the US unless the sales page says otherwise. The tracking number arrives in your order email. Every pack on the pricing page lists US shipping with tracking.
| Shipping detail | What is published |
|---|---|
| Ships from | The US, unless the sales page says otherwise |
| Tracking | Sent in your order email |
| Delivery time | Not published |
| Shipping cost | Shown on the checkout page if it applies |
| International orders | Not published; ask the order desk |
| Help with an order | +1 (302) 200-3480 · [email protected] |
| Returns address | 4 Times Square, Floor 22, New York, NY 10036 |
How long does Horsewood delivery take?
Horsewood delivery times are not published. The seller does not print a number of days in the materials we have. We would rather say so than guess.
Your checkout page and order email are where to look for your own order. If you need the bottles by a set date, call the order desk before you buy.
What ships in each Horsewood pack
Each Horsewood pack ships as a set of 60-capsule bottles. At 2 capsules a day, one bottle lasts 30 days. A larger pack means a bigger box and fewer deliveries.
| Pack | Bottles in the box | Capsules | Supply at 2 a day |
|---|---|---|---|
| Single bottle (sales page) | 1 | 60 | 30 days |
| 2 Bottles | 2 | 120 | 60 days |
| 3 Bottles | 3 | 180 | 90 days |
| 6 Bottles | 6 | 360 | 180 days |
Because delivery times are not published, reorder with room to spare if you plan to keep going. Prices for each pack are on the pricing page.
How to track your Horsewood order
You track a Horsewood order with the number sent in your order email. Most men find it in a minute or two. Check your spam folder if you do not see it.
Find the order email
Search your inbox for the order email. Check the spam and promotions folders too.
Copy the tracking number
The tracking number is in that email.
Check the carrier
Paste the number on the carrier's website to see where the parcel is.
Call if it stalls
If tracking has not moved for several days, call +1 (302) 200-3480.
Keep the tracking number until your order is settled. The order desk may ask for it if the parcel is late, lost or damaged. It is also useful proof of the delivery date.
What to do if your Horsewood parcel is late
If your Horsewood parcel seems late, start with the tracking page. Carriers often show a delay or a new delivery date there. If the tracking does not help, contact the order desk.
- Check the tracking status for a delay notice.
- Look around your door, mailbox and with neighbors.
- Confirm the address in your order email is right.
- Call +1 (302) 200-3480 or email [email protected] with your order ID.
The order desk handles orders, tracking and refunds. Hours for website questions are Mon-Fri 9:00am-5:00pm ET.
What if tracking says your Horsewood parcel was delivered but it is missing?
If tracking shows your Horsewood parcel as delivered but you cannot find it, search nearby first. Parcels often turn up at a side door, a mailroom or a neighbor's porch. Give it until the end of the day.
Then check the delivery note on the tracking page. Some carriers add a photo or a place name. If the parcel is still missing, contact the order desk with your order ID and the tracking number.
What to do if your Horsewood order arrives damaged
If your Horsewood order arrives damaged, contact the order desk and keep everything. Photos of the box and bottles help the desk sort it out. Do not throw anything away until the case is settled.
Check these on arrival
- The number of bottles matches your order
- Each safety seal is intact
- The label is clean and readable
- The capsules inside look whole
The label says not to use a bottle if the safety seal is damaged or missing. Set that bottle aside and call the order desk.
How to fix a wrong address on a Horsewood order
Call the order desk as soon as you spot a wrong address on a Horsewood order. The sooner you call, the better the chance of a fix before it ships. Have your order ID ready.
We cannot promise a change once the parcel is on its way. If the parcel comes back or goes astray, the order desk can tell you the next step.
Does Horsewood ship outside the US?
International shipping for Horsewood is not published. The materials we have say orders ship from the US unless the sales page says otherwise. They do not list other countries.
If you live outside the US, ask the order desk before you order. Ask about delivery, customs and how a refund would work from abroad.
Horsewood return shipping and the refund window
You pay return shipping on a Horsewood refund, and the returns desk asks for a tracked service. The 60-day window runs from the purchase date. Plan your return so it leaves in good time.
| Step | What to know |
|---|---|
| Contact first | Call +1 (302) 200-3480 or email [email protected] before you post anything |
| What to include | Your full name, email, and order ID |
| Where to send it | 4 Times Square, Floor 22, New York, NY 10036 |
| Postage | Buyer pays return shipping. Use a tracked service. |
| Refund timing | 3-5 business days after the returns desk credits you, then 5-10 days for your card |
The full rules are in the refund policy and on the guarantee page.
How to avoid Horsewood shipping problems
A few checks at checkout prevent most Horsewood shipping problems. Most delivery trouble starts with a typo or a missed email. Take a minute before you pay.
- Type your street address and apartment number with care
- Use an email you check every day, since tracking goes there
- Pick an address where parcels are safe during the day
- Write down your purchase date for the refund window
- Save the order email in a folder you can find again
How to store Horsewood once it arrives
Store Horsewood in a cool, dry place away from heat, light and humidity. The label gives that advice to keep the capsules fresh. Keep the bottle out of the reach of children.
Cool and dry
Avoid the bathroom and the car. Humidity and heat can spoil capsules.
Cap on tight
Close the bottle after each use to keep moisture out.
Out of reach
The label says to keep it away from children.
The daily routine is on the how to use page: 2 capsules with an 8 oz glass of water.
Who to contact about Horsewood shipping
Contact the order desk for anything about Horsewood shipping. That covers tracking, late or damaged parcels, and returns. Website questions go to a separate address.
Orders, tracking and refunds
Phone: +1 (302) 200-3480
Email: [email protected]
Website questions
Email: [email protected]
Mon-Fri 9:00am-5:00pm ET
Returns address
4 Times Square, Floor 22, New York, NY 10036
Office
41 East 11th Street, Floor 10, New York, NY 10003
Still deciding? The where to buy page explains why official orders come with tracking and an order desk.
Horsewood shipping: common questions
How long does Horsewood shipping take?
Delivery times are not published. Check the checkout page and your order email for the details that apply to your order.
Where does Horsewood ship from?
Orders ship from the US unless the sales page says otherwise.
How do I track my Horsewood order?
The tracking number arrives in your order email. Use it on the carrier's website to follow the parcel.
What if my Horsewood parcel is late?
Call the order desk at +1 (302) 200-3480 or email [email protected]. Have your order ID ready.
What if my Horsewood bottle arrives damaged?
Do not use a bottle with a damaged or missing safety seal. Take photos and contact the order desk.
Does Horsewood ship outside the US?
International shipping is not published. Ask the order desk before you order from outside the US.
Does shipping time count toward the 60-day window?
Yes. The window runs from the purchase date, so days in transit come out of your trial time.
